Returns

Do you have a return? Please email to make sure your return is eligible for store credit before returning.

Please email info@theothersidetribe.com. Make SUBJECT as RETURN APPROVAL. 

Please Include ORDER NUMBER.

 

STORE CREDIT

All qualifying returns for store credit/exchange only within 30 days from date of purchase.   If you would like another size - we do encourage you to purchase the new size you would like and we will REFUND your payment once we receive your return and include your new order number if you can :)

FINAL SALE - This category is ALL SALES final. The prices are priced as marked and no additional coupons may be applied to this category as we price items at the lowest price allowed.

Returns Not Qualified - Items that smell of smoke, pet odor, or body odor; has stains, animal hair, has been washed/worn, or if the item is damaged will not qualify for a return. Items must be in their original condition with tags attached.  If your item doesn't qualify for store credit/exchange you will need to make arrangements for it to be returned.  

Once we receive returns they will be processed within 7 business days and at this time you will be issued a store credit through your customer account email in the price of the item(s) and you will be able to use your credit on anything you would like.

SALE ITEMS

Clearance Items (SALE SECTION included) are marked at/or below cost!  They are AMAZING deals on items that we only have a few left of and we are making room for new ones - due to this - they are a FINAL SALE.

For Hygienic purposes and the best interest of our customers - All sales are final on earrings, seamless bottoms, hair accessories (including hats), socks, and eye wear. 

GIVEAWAY WINNERS

Please claim your giveaway within a timely manner. Giveaway items cannot be returned or exchanged. If you are picked for a giveaway and are international, prizes must be forfeited as we do not ship internationally.

Defective Items OR Problems with Shipment

PLEASE inspect ALL items as soon as they arrive.  All damages and any problems need to be reported within 2 days of arriving by email info@theothersidetribe.com. 

THANK YOU for being part of the TOST family 😀

Dom & Katirna


Please send returns to:

1187 Washington St.

Unit 4

Toms River, NJ 08753