RETURNS

TOST RETURN POLICY

Please send all customer service questions or concerns to LIVE@TheOtherSideTribe.com

 

**DUE TO THE NATURE OF OUR ORDER FULFILLMENT SYSTEM ORDERS CANNOT BE CANCELLED, CHANGED, OR EDITED ONCE PLACED**

-we will be accepting ALL RETURNS for * TOST Vouchers ONLY*

The following items are NOT eligible for returns:

* Wigs, Personal and/or Intimacy items, (Including, but not limited to Pasties, Bralettes, leggings, active wear, sports bras, teeth whitening kits, etc.) Makeup, Brushes, Hair Care, Wellness items (including, but not limited to Oils, Gummies, Self Tanner, Perfume, etc.) Accessories, Hats, Jewelry (including but not limited to earrings), Belts, Hair Accessories, Market & Show items, Sale Items (((If the price is higher on your tag than you know it was discounted))), Promotional Items, and Shoes

TOST reserves the right to refuse and decline any pre-approval for Returned Items. 

IF YOUR RETURN HAS NOT BEEN APPROVED AND/OR THE ITEM(S) DO NOT MATCH THE INVOICE NUMBER, YOUR RETURN WILL AUTOMATICALLY BE RETURNED TO SENDER AT YOUR OWN COST. 

ON APPROVED ITEMS.

-must have tags

-no smoke

-no animal/pet hair or any stains

-within 7 days of delivery

-20% restocking fee

-damages/dupes within 3 days of confirmed received via tracking will not have to pay shipping or restocking fee. (We will issue a voucher for standard shipping costs) Please send an e-mail to LIVE@TheOtherSideTribe.com -we are not responsible for shipping

-must include approved RA print out via text or package will automatically be RETURNED TO SENDER 

-Gift Cards and Discount Codes DO have an expiration date. Please make sure to use them in the proper spot when checking out. We can NOT re-issue any expired gift cards or discount codes. Gift Cards and Discount Codes are a one time use and have no cash value.

We are excited to bring returns back to you!

-please be mindful to the size charts, double purchasing and any other OOPSIES.

-Any live mistakes please e-mail us and we will try our best to accommodate you in any way we can.

Communication and community is so important to us and we are so thankful for YOU!!! We stride to continue to make your shopping experience unlike any other!

We love to bless and do giveaways please be registered or create an account with your address so we can directly ship out to you! No more emails needed

If you received an order and it was missing an item or it was the wrong item, or it was sent to the wrong person please send an e-mail to LIVE@TheOtherSideTribe.com and we will be in touch shortly with a resolution. Response time is usually within 24-48 hours during business hours.

TOST Pre-Orders:

-preorders will be updated on the website under the item description. There will be a date we ordered and than a date when we have shipped out to you. If the product is no longer available from vendor we will reach out to you.

-preorders will be updated on the website under the description of each item.  There will be a date we ordered and then a date when we have shipped out to you. If the product is no longer available from vendor we will reach out to you.